Terms and Conditions

Welcome to OYZ. These Terms and Conditions govern your access to and use of the OYZ website, mobile application and related services. By creating an account, accessing our services or making a booking through OYZ, you agree to these Terms.

1. About OYZ

OYZ is a platform that helps customers discover, compare and book local services and helps service providers connect with customers. OYZ may facilitate bookings and payments, but the actual service may be provided by an independent service provider.

2. Eligibility

You must be legally permitted to use OYZ and enter into agreements under the laws applicable to you. By using OYZ, you confirm that the information you provide is accurate and that you will use the platform lawfully.

3. Your Account

You may need to create an account to use certain OYZ features. You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.

You agree to provide accurate, current and complete information and to update your information when necessary.

4. Booking Services

OYZ allows customers to browse available services, review service information, compare pricing where available and request or confirm bookings.

A booking may be subject to availability, service-provider confirmation, location, pricing and other conditions displayed during the booking process.

5. Service Providers

Service providers listed on OYZ may be independent businesses or professionals. OYZ may conduct verification or review processes, but this does not guarantee that every service will meet every customer's expectations.

Service providers are responsible for delivering their services professionally, safely and in accordance with applicable laws and the details of the booking.

6. Pricing and Payments

Prices may vary depending on the service, provider, location, timing and other factors. Any applicable fees or charges will be presented during the booking process where reasonably possible.

Payments may be processed through third-party payment providers. By making a payment, you authorise the applicable payment provider to process the transaction for the amount shown during checkout.

7. Cancellations and Rescheduling

Customers may cancel or reschedule a booking subject to the cancellation and rescheduling terms shown during the booking process.
Cancellation charges, if any, may depend on the service, provider, timing and notice given before the scheduled service.
Rescheduling is subject to service-provider availability and may result in additional charges or changes in the booking price.
Late cancellations or no-shows may be non-refundable or may incur applicable charges.
If a service provider cancels a confirmed booking, an eligible refund may be provided according to the applicable booking terms.
Customers should review the applicable cancellation and rescheduling conditions before confirming or changing a booking.

8. Refunds

Refund eligibility depends on the booking, cancellation policy, service-provider terms and reason for cancellation.
Eligible refunds may be full or partial and may be subject to applicable cancellation or service charges.
Refunds will generally be processed to the original payment method used for the booking.
Processing time may vary depending on the payment provider, bank and payment method.
For service-related issues or incorrect charges, customers should contact OYZ support with their booking and payment details.
Refunds will always be subject to applicable consumer protection and other laws.

9. Customer Responsibilities

You agree to provide accurate information, provide reasonable access to the service location where required, communicate respectfully with service providers and follow reasonable safety instructions.

You must not use OYZ to request or provide unlawful, fraudulent, abusive or dangerous services.

10. Reviews and Ratings

Customers may be able to submit ratings and reviews after using a service. Reviews should be honest, relevant and based on your actual experience.

You must not submit false, misleading, abusive, defamatory or fraudulent reviews.

11. Prohibited Activities

You must not:

• Use OYZ for unlawful or fraudulent purposes.
• Provide false or misleading information.
• Attempt to gain unauthorised access to accounts or systems.
• Interfere with the operation or security of OYZ.
• Use automated systems to access OYZ without permission.
• Harass, threaten or abuse customers, service providers or OYZ staff.
• Attempt to circumvent applicable fees or payment processes.

12. Intellectual Property

OYZ and its associated content, branding, software, design, graphics, text and other materials are owned by or licensed to OYZ and may be protected by intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially exploit OYZ content without appropriate permission.

13. Availability of the Service

We aim to keep OYZ available and reliable, but we do not guarantee that the website or application will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or modify features for maintenance, security, upgrades or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable law, OYZ will not be responsible for indirect, incidental, special or consequential losses arising from your use of the platform or services provided by independent service providers.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

15. Disputes

If you experience a problem with a booking or service, we encourage you to contact OYZ support first so that we can try to assist with resolving the issue.

16. Account Suspension or Termination

We may suspend or terminate an account where we reasonably believe that the user has violated these Terms, applicable law, safety requirements or the rights of another person.

17. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised last-updated date. Continued use of OYZ after an update may constitute acceptance of the revised Terms where permitted by applicable law.

18. Contact Us

If you have questions about these Terms and Conditions, please contact our support team.

Email: oorvia6@gmail.com