Privacy Policy

At OYZ, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how OYZ collects, uses, stores and protects your information when you use our website, mobile application and related services.

1. Information We Collect

We may collect information that you provide directly to us when you create an account, request or book a service, communicate with our support team, submit a review, or otherwise use OYZ.

Personal Information

This may include your name, email address, phone number, profile information, address or service location, payment-related information, and other information required to provide our services.

Service Information

When you book a service, we may collect information about the service you requested, booking date and time, location, service preferences, communications with service providers, reviews and ratings.

Device and Usage Information

We may automatically collect information about the device and browser you use, IP address, application activity, operating system, approximate location, pages or screens viewed, and other technical information that helps us operate and improve OYZ.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your OYZ account.
• Help you discover and book local services.
• Connect customers with service providers.
• Process payments and booking-related transactions.
• Send booking confirmations, reminders and service updates.
• Provide customer support and resolve disputes.
• Verify accounts and help maintain the safety of the OYZ community.
• Improve our application, website and services.
• Detect, prevent and investigate fraud, abuse or security incidents.
• Comply with applicable legal and regulatory obligations.

3. Information Sharing

We do not sell your personal information. We may share information when necessary to provide the OYZ service or when legally permitted or required.

For example, information may be shared with service providers when required to fulfil your booking, with payment providers to process transactions, with technology and hosting providers who help operate our services, or with authorities where required by law.

4. Service Providers

When you book a service through OYZ, relevant booking information may be provided to the service provider so that they can deliver the requested service. Service providers are responsible for using your information only for legitimate purposes connected with providing their services.

5. Payments

Payments may be processed through third-party payment providers. OYZ may receive transaction-related information necessary to confirm and manage your payment, but payment card details may be handled directly by the applicable payment provider in accordance with its own privacy and security practices.

6. Location Information

OYZ may use location information to help you discover relevant local services and provide services based on your selected or permitted location. You can control location permissions through your device settings where applicable.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to keep our website functioning, remember preferences, understand how users interact with our services and improve the OYZ experience.

8. Data Security

We use reasonable technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no online service can guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations and enforce our agreements.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to access, correct, update or request deletion of certain information.

You may also be able to update certain account information directly through the OYZ application or contact our support team for assistance.

11. Children's Privacy

OYZ is not intended for children who are not legally permitted to use the service. We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Services

OYZ may contain links to or integrate with third-party services. Those services have their own privacy policies and practices. We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. When we make changes, we will update the effective or last-updated date shown on this page.

14. Contact Us

If you have questions about this Privacy Policy or how OYZ handles your information, please contact our support team.

Email: oorvia6@gmail.com